This policy is based on the following concepts:
■ Provision of high quality and reliable services, within the ethical principles and parameters set out in the Quality System and the Code of Conduct of the Group, based on continuous technological update; on continuous improvement and commitment of its technical staff to good practice and customer satisfaction; on a previous, detailed and embracing contract analysis; on purchasing and subcontracting with safety; on continuous monitoring of provided services and efficient control of nonconforming service and customer complaint.
■ Agility and flexibility in serving customer needs.
■ Quality management through the model prescribed in regulation ISO 9001:2008.
■ Laboratory competence management through the model prescribed in regulation ISO/IEC 17025.
And supported by the following basic principles:
■ Commitment of its staff to the ethical principles and parameters set out in the Code of Conduct of the Group.
■ Certification with impartiality.
■ Continuous diversification of provided services.
■ Streamlining through a continuous and smooth flow of information.
■ Continuous assessment of customer satisfaction.
■ Independence of the testing laboratories, that should be free from any undue commercial and financial pressures or influences which may affect the quality of the results obtained.
■ Conformity to national and international legislation applied to the scope of the services provided.
■ Use of testing methods recognized nationally and internationally.
■ Continuous update of criteria and working methods.
■ Establishing partnerships with companies known for their competence.
■ Affiliation to national and international well known entities.
■ Continuous assessment of the competence of the testing laboratories through interlaboratory programs.